NEW ARRIVALS ARE HERE — SHOP THE LATEST FROM BASSA JUE
Home / FAQ
Frequently Asked Questions
Quick answers about shipping, returns, discounts and your orders.
Do you offer free shipping?
Yes — shipping is complimentary on all qualifying orders over $75. See Shipping & Delivery for details.
What is your return policy?
We offer easy 7-day returns and a hassle-free exchange policy. Visit Returns & Exchanges to start one.
Is there a discount code?
Use code MONEE for 20% off at checkout. Newsletter subscribers also receive 10% off their first order and private sale invitations.
Are the products really tested?
Every product at Bassa Jue is personally tested and verified by Monee before it goes on sale — there are no throwaway items.
Which payment methods do you accept?
We accept Visa, Mastercard, PayPal, Skrill, Payoneer, Amazon Pay and Google Pay.
How do I track my order?
Log in to your account and open the Orders tab to see the status of every order.
How do I care for my jewelry and accessories?
Our Jewelry Care Guide covers cleaning, storage and everyday wear tips.
How can I contact Monee?
Send a message through our Contact page — we’re always happy to help.
Direct From Owner
Every product verified by Monee
Complimentary Shipping
On all qualifying orders over $75
Code: MONEE
Enjoy 20% off at checkout today
Easy 7-Day Returns
Hassle-free exchange policy
Curated everyday luxury, vibrant style, and daily essentials handpicked by founder Monee. Dedicated to quality.
Collections
Newsletter
Receive private sale invitations & 10% off your initial order.
Copyright © 2026 Web Design Mechanic. All rights reserved.
